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Manufacturers Warranty

HSM Manufacturers Warranty

{Note you can check machine specific warranty information in product details for that product} 

Quality is part of the company philosophy and all products are manufactured to the highest quality standards.  All technical data and measurements are approximate values and based upon single shift operations.  All products are subject to different limits and specifications due to operation length, paper size, grain, weight, misuse/abuse and power configurations.  

Read the Manufacturer’s Operating Instructions, included with the product, prior to operation, to help ensure all precautions are taken to avoid canceling the manufacturer’s warranty.   

The manufacturer warrants that any new products sold will be free from defects in material and workmanship when used under specified and normal operating conditions.  This warranty is void if repairs are necessitated by accidents, misuse, abuse, water damage or fire.   

The capabilities of all products are in each specification flier. To over use a model causing a product failure is not covered by this warranty.  Modifications, alterations and repairs must be performed by an authorized technician.  Lubrication for cross-cut shredders is required every fifteen to thirty minutes of operations, to maintain top working condition and this warranty. 

Compact Shredders & Shredstar Models Failure caused by defect is limited to two (2) years from date of invoice. A Maximum of one replacement unit is authorized during the warranty period. Strip and Cross Cut Cutting Rollers are warranted to be free of manufacturer defects for the life of the shredder from date of invoice.    

Office Shredders Parts and labor to repair any failure caused by defect is limited to three (3) years from date of invoice.  Strip and Cross Cut Cutting Rollers are warranted to be free of manufacturer defects for the life of the shredder from the date of invoice.   

Professional Shredders Parts and labor to repair any failure caused by defect is limited to three (3) years from date of invoice. Strip and Cross Cut Cutting Rollers are warranted to be free of manufacturer defects for the life of the shredder from the date of invoice. 

Level 5 Shredders Parts & labor to repair any failure caused by defect is limited to three (3) years from date of invoice.  Cutting Rollers on all (Level 5) units that have an oiler installed are warranted to be free of manufacturer defects for five (5) years from date of invoice.  Failure to lubricate these machines properly will void the warranty. Cutting Rollers on High Security (Level 5) Shredders purchased without an oiler are warranted for one (1) year.

 

High Security (Level 6) Shredders Parts & labor to repair any failure caused by defect is limited to three (3) years from date of invoice.  Cutting Rollers on all (Level 6) units that have an oiler installed are warranted to be free of manufacturer defects for five (5) years from date of invoice.  Failure to lubricate these machines properly will void the warranty. Cutting Rollers on High Security (Level 6) Shredders purchased without an oiler are warranted for one (1) year.

 

In all cases, the final authority in determining cutting system defects lies with the manufacturer.  All cutting systems must be returned to the manufacturer. 

 

Premium Shredding Systems Parts and labor to repair any failure caused by defect is limited to one (1) year from date of invoice.  Limited lifetime Cutting Roller warranty on all industrial models.

 

ProfiPacks Parts and labor to repair any failure caused by defect is limited to one (1) year from date of invoice. Cutting Rollers are warranted to be free of manufacturer defects for ten (10) years from date of invoice.  

 

Cutters and Trimmers Cutters and trimmers are warranted to be free from failure caused by defect, limited to two (2) years from date of invoice, excluding “consumable” parts. A maximum of one replacement unit is authorized during the warranty period, excluding the stack cutter.

 

Hard Drive Shredders Parts to repair any failure caused by defect are limited to two (2) years from date of invoice.  Labor to repair any failure caused by defect is limited to 90 days from date of invoice.

 

Balers Parts and labor to repair any failure caused by defect is limited to one (1) year from date of invoice.

 

 

Warranty Service Phone number: 1-800-613-2110.